We are looking for a detail-oriented and proactive Account Manager Associate to assist with sales operations and client account management. In this position, you will play a key role in fostering strong client relationships, facilitating seamless communication between clients and internal teams, and supporting the implementation of sales strategies. You will be responsible for tracking account performance, addressing client concerns, and identifying opportunities for account expansion. The ideal candidate will possess excellent communication skills, a keen eye for detail, and the ability to collaborate effectively in a dynamic, fast-paced environment. Experience in account management or sales is a plus.
Job Description
- Achieve sales targets for assigned cities while enhancing the organization’s market presence.
- Establish contracts with restaurants and address inquiries from both existing and potential clients.
- Actively gather sales leads from the market and approach restaurants to drive conversions.
- Build and maintain strong relationships with restaurant owners, offering strategic advice on market-related challenges and solutions (e.g., discount structures, menu optimization, reducing cancellations).
- Drive revenue growth for Swiggy Dineout through upselling, cross-selling, ad investments, and other applicable channels.
- Conduct sales reporting for Swiggy, including competitor analysis, partner visit tracking, and monitoring city trends.
- Act as the first point of contact for potential clients during field visits, providing expert guidance and solutions.
Job Type
- Full-time
Department
- Sales and Account Management
Reports To
- Sales Manager / Account Manager
Age Limit
- 22 to 35 years (flexible depending on experience and qualifications).
Qualifications
- A bachelor’s degree in Business Administration, Marketing, or a related discipline is preferred.
- Prior experience in sales operations, account management, or client relationship management is advantageous.
- Familiarity with CRM tools, Microsoft Office Suite, and sales analytics software is a plus.
Key Responsibilities
- Develop and nurture strong client relationships to enhance satisfaction and loyalty.
- Support the implementation of sales strategies to meet revenue goals and drive business growth.
- Oversee client accounts, addressing inquiries, resolving concerns, and ensuring smooth communication.
- Analyze account performance to identify opportunities for upselling and cross-selling.
- Collaborate with internal teams to fulfill client requirements efficiently and effectively.
- Stay updated on market trends to provide actionable insights for account optimization.
- Create and present sales reports, performance metrics, and client feedback summaries.
- Manage account-related administrative tasks, ensuring timely documentation and follow-ups.
Desired Skills
- Graduates or Postgraduates with 1-2 years of experience in the sales domain.
- Knowledge of e-commerce activities or how the food delivery industry works (Not mandatory)
- Confident, Pleasing, and a go-getter personality
- Decent communication skills in English & Effective local language skills are mandatory
- Should have basic numerical skills (Eg. growth degrowth)
- Good Negotiation and influencing skills
- Self-motivated and driven by targets.
- Knowledge of MS Office or a similar suite is a plus
Way of Working- Office/Field
- Employees will work fulltime from their base location
What We Offer
- Competitive salary with performance-based incentives.
- Opportunities for career growth and professional development.
- A collaborative and supportive work environment.
- Flexible work arrangements (if applicable).
- Training and mentorship programs to enhance skills.