Amazon, a global leader in e-commerce and technology, has announced a new job opening for the Team Manager, D2AS OCP position in San Jose, Costa Rica. This role is an excellent opportunity for professionals with leadership experience, strong analytical skills, and a passion for customer privacy and trust. Below, you will find all the important details regarding this job vacancy, including eligibility criteria, selection process, and how to apply.
Job Details
- Recruiter: Amazon Support Services Costa Rica SRL
- Position: Team Manager, D2AS OCP
- Department: Digital, Device, & Alexa Service (D2AS) – Offensive Content and Privacy (OCP)
- Location: San Jose, Costa Rica
- Date of Posting: March 18, 2025
- Last Date to Apply: April 06, 2025
Vacancy Details
- Number of Positions: Multiple vacancies available
- Team Size: The selected candidate will manage a team of approximately 20 analysts and specialists.
Application Fee
- General/OBC Candidates: No application fee
- SC/ST/PWD Candidates: No application fee
- Amazon does not charge any fee for its recruitment process.
Eligibility Criteria
1. Educational Qualification
- Minimum Requirement: No mandatory degree requirement
- Preferred Qualification: Bachelor’s degree in a relevant field
2. Experience Required
- Minimum 24 months of experience in the D2AS department (Digital, Device, & Alexa Service)
- Experience handling customer escalations and privacy concerns
- Leadership experience in managing teams is preferred
- Strong experience in data analysis and reporting tools like Tableau and Heartbeat
3. Technical & Professional Skills
- Excellent knowledge of customer service tools and MS Office
- Strong analytical and problem-solving skills
- Experience working with privacy regulations and content moderation
- Inspire and guide your team to achieve top performance, keeping everyone motivated and engaged.
- Strong communication skills to interact with cross-functional teams (Legal, PR, Compliance, Engineering)
- Be open to a flexible work schedule, including evenings and weekends, when needed.
Pay Scale & Benefits
- Salary: Competitive (Exact figure not disclosed by Amazon)
- Performance-Based Incentives: Eligible for bonuses and additional incentives based on performance
- Other Benefits:
- Health and life insurance
- Paid leaves and vacation benefits
- Employee discounts on Amazon products
- Career growth opportunities within Amazon
- Work-from-home/hybrid options (subject to availability)
Job Responsibilities
As a Team Manager, D2AS OCP, you will be responsible for:
- Team Leadership: Managing a team of 20 specialists, conducting performance reviews, and providing coaching.
- Privacy & Content Moderation: Ensuring that offensive content and privacy risks are identified and resolved.
- Process Improvement: Implementing Lean and Kaizen methodologies to enhance team productivity.
- Data Analysis & Reporting: Using Tableau and Heartbeat to analyze trends and submit reports to leadership.
- Cross-Functional Collaboration: Working with teams in Legal, PR, Engineering, and Compliance to resolve escalations.
- Escalation Handling: Ensuring quick resolution of customer complaints related to offensive content and privacy concerns.
- On-Call Duties: Being available on a rotational basis for weekend on-call work.
Selection Process
The selection process for the Team Manager, D2AS OCP position at Amazon involves the following steps:
1. Online Application Screening
- Candidates must submit an online application through Amazon’s official website.
- Shortlisted candidates will be notified via email or phone for the next stage.
2. Online Assessment (If Applicable)
- Some candidates may be required to complete an online test assessing problem-solving, analytical thinking, and leadership skills.
3. Technical & HR Interview
- Round 1: Discussion on work experience, leadership skills, and technical expertise.
- Round 2: Interaction with senior managers, including scenario-based questions on team management.
- Round 3: Final HR discussion covering salary, benefits, and company policies.
4. Offer Letter & Onboarding
- Selected candidates will receive an official offer letter.
- The onboarding process will include training sessions on Amazon’s privacy policies, content moderation guidelines, and leadership development.
How to Apply?
Interested and eligible candidates can apply for the Team Manager, D2AS OCP position by following these steps:
Step-by-Step Application Process
- Visit Amazon’s Careers Page
- Create an Account
- If you don’t have an Amazon Jobs account, sign up with your email and phone number.
- Fill Out the Online Application
- Provide accurate details about your work experience, education, and skills.
- Upload Resume & Documents
- Attach your latest resume, certificates, and any supporting documents.
- Submit Application
- Double-check all details before submitting the form.
- Check Email Regularly
- Amazon will send updates about shortlisting and interview schedules via email.