Are you seeking a dynamic role in customer success that offers the flexibility of working from home? AIS Technolabs, a leading web, mobile app, and game development company, is hiring Chat Support Executives to join their growing team. This is an excellent opportunity for freshers to kickstart their careers in a customer-facing role while learning valuable skills in Search Engine Optimization (SEO).
About AIS Technolabs
Founded in 2011, AIS Technolabs Pvt. Ltd. has grown into an award-winning company, providing customized IT solutions across the globe. With over 8537+ clients in 39+ countries, AIS Technolabs is recognized for its innovative and tailored solutions that empower businesses to achieve exponential growth.
Key Highlights of AIS Technolabs
- 11+ Years of Experience in IT solution development.
- 500+ Skilled Professionals dedicated to providing top-notch services.
- 8537+ Projects Delivered across industries and domains.
- Comprehensive IT solutions for startups, small businesses, digital agencies, and enterprises.
Role Overview: Chat Support Executive
This position is ideal for freshers who possess excellent communication skills and are looking for a stable, full-time role. Successful candidates will work as Chat Support Executives for the first year and then transition to a hybrid role involving SEO and Chat Support after completing on-the-job training.
Key Responsibilities
- Customer Interaction
- Respond promptly to customer inquiries via chat.
- Address and resolve customer issues with efficiency and professionalism.
- Provide accurate and complete information to customers.
- Traffic Control
- Manage and regulate online traffic to ensure seamless communication.
- Client Support
- Send drafts and reports to clients as needed.
- Handle client queries with a focus on customer satisfaction.
- SEO and Lead Support
- After one year, contribute to SEO tasks alongside chat support.
- Receive on-the-job training for SEO and digital marketing strategies.
Job Details
Location
- Ahmedabad, Prahladnagar (Remote)
- On-site Training: One-week training at the company’s Ahmedabad office.
Schedule
- Night Shift: 6:00 PM to 3:00 AM (Fixed Shift).
- Flexibility to work additional hours if needed.
Salary
- ₹10,000 to ₹14,000 per month.
Benefits
- Work from Home after training.
- Exposure to SEO and lead management.
Required Skills and Qualifications
Educational Background
- No specific educational requirements; freshers are welcome to apply.
Key Skills
- Communication
- Proficient in English (both verbal and written).
- Flexibility
- Comfortable working night shifts and fixed schedules.
- Technical Requirements
- Own a laptop or desktop with a stable internet connection.
- Willingness to Learn
- Open to receiving on-the-job training in SEO and lead generation.
Why Choose This Role?
1. Flexible Work Arrangements
After the initial one-week training at the Ahmedabad office, you can work from the comfort of your home.
2. Skill Development
This role provides an opportunity to learn and apply SEO strategies in a professional setting, enhancing your resume and career prospects.
3. Career Growth
Begin your journey in customer success and grow into a hybrid role that combines customer support and SEO expertise.
4. Stable Income
Earn a competitive salary of ₹10,000 to ₹14,000 per month while gaining valuable work experience.
Tips for Success in This Role
- Master Communication
- Develop strong verbal and written communication skills in English to ensure effective customer interaction.
- Stay Organized
- Keep track of customer queries and follow-ups for seamless service.
- Be Proactive
- Anticipate customer needs and provide solutions promptly.
- Learn SEO Basics
- Familiarize yourself with basic SEO concepts to excel in the hybrid role after one year.
- Adapt to Night Shifts
- Maintain a consistent sleep schedule to adjust to the night shift routine.