With over 230 stores across 30 cities and a team of 2,300+ dedicated partners (employees), Starbucks India is not just about selling coffee; it’s about creating an unparalleled experience for our customers and partners alike. If you’re looking for a meaningful career that combines hospitality, leadership, and growth, this Shift Supervisor role could be your perfect fit!
About the Shift Supervisor Role
Purpose of the Position
As a Shift Supervisor, you’ll contribute to creating the legendary Starbucks Experience by providing excellent customer service, delivering quality products, and fostering a positive store environment. This role is key to maintaining Starbucks’ operational and service standards while leading a team during your shifts.
Key Responsibilities
Customer Experience
- Welcome and connect with every customer, creating a friendly and inviting atmosphere.
- Anticipate customer needs and provide appropriate product recommendations.
- Handle customer feedback with professionalism and ensure satisfaction.
Team Leadership
- Act as a role model for team members, promoting Starbucks’ culture and values.
- Provide guidance and coaching to new partners, reinforcing successful performance.
- Recognize and address changes in partner morale, collaborating with supervisors for resolution.
Operational Excellence
- Ensure adherence to operational policies and procedures, including cash handling, safety, and sanitation.
- Oversee store cleanliness and organization to ensure smooth operations.
- Follow health and safety guidelines to provide a safe and clean store environment.
Product Quality
- Consistently prepare beverages, whole beans, and food products to meet Starbucks’ recipe and presentation standards.
- Monitor product quality and freshness, ensuring customer satisfaction.
Contribution to Team Environment
- Foster a positive and inclusive team environment where everyone feels supported.
- Communicate effectively with team members and supervisors to address concerns and implement solutions.
Why Join Starbucks India?
- Global Legacy, Local Roots Starbucks India is a partnership of two global giants, Tata Global Beverages and Starbucks Coffee Company. This collaboration blends global coffee expertise with deep Indian market knowledge, offering a unique work experience.
- Culture of Respect and Diversity At Starbucks, employees are referred to as “partners” because we believe in shared success and collaboration.
- Growth and Learning Opportunities Whether you’re a fresher or an experienced professional, Starbucks provides opportunities for continuous learning, skill development, and career progression.
Core Competencies
1. Living Our Mission and Values
- Exhibit integrity, honesty, and knowledge that reflects Starbucks’ values.
2. Making Every Customer Feel Special
- Understand customer preferences and personalize the Starbucks experience.
3. Helping Others Succeed
- Support team members through encouragement, training, and mentorship.
4. Working Together
- Collaborate with partners to achieve common goals.
5. Winning with Integrity
- Uphold ethical practices and maintain transparency in all operations.
Qualifications and Requirements
Educational Background
- Minimum qualification: 12th grade pass or diploma.
Shift Supervisor
Imagine walking into a vibrant Starbucks store where you’re greeted by the aroma of freshly brewed coffee. As a Shift Supervisor, you’ll:
- Lead and inspire a team of baristas.
- Engage with customers, ensuring they leave with a smile.
- Oversee store operations, including cleanliness, product quality, and safety.
- Handle challenging situations with poise, ensuring seamless service.
- Create moments of connection—whether it’s recommending a new seasonal beverage or helping a colleague master latte art.
What Makes Starbucks a Great Workplace?
- Inclusive Culture
At Starbucks, everyone is encouraged to be themselves. We celebrate individuality and foster a culture where all partners feel a sense of belonging. - Focus on Well-being
Starbucks prioritizes partner well-being through competitive benefits, flexible schedules, and growth opportunities. - Empowerment and Recognition
We believe in recognizing achievements, big and small, and empowering partners to succeed.
Career Pathways
Starting as a Shift Supervisor, you’ll have the chance to grow within Starbucks. Potential career paths include:
- Store Manager: Lead your own Starbucks store.
- District Manager: Oversee multiple stores in a specific region.
- Corporate Roles: Transition to roles in operations, training, or marketing.
Join Us in Brewing Success
Starbucks India is more than a workplace; it’s a community.
- Make meaningful connections with customers and team members.
- Develop leadership skills that will benefit you throughout your career.
- Be part of a global brand that values sustainability, diversity, and excellence.
So, are you ready to start your Starbucks journey? Apply today and become part of a team that inspires and nurtures the human spirit—one cup at a time!