The role of an Online Chat Support Sales Executive is pivotal in managing customer interactions through chat platforms. This position is ideal for individuals with excellent written communication skills and a robust sales acumen. With a competitive salary of up to ₹36,000 per month, this role offers not only financial benefits but also a dynamic work environment and growth opportunities.
Job Description:
As an Online Chat Support Sales Executive, you will be responsible for managing customer inquiries via chat, offering product solutions, and closing sales. Your role involves tracking customer interactions, following up to ensure resolution, and meeting monthly sales targets. This position requires a combination of strong sales skills and effective problem-solving abilities, allowing you to excel in a fast-paced international chat process.
Key Responsibilities:
- International Chat Process:
- Provide real-time responses to customer queries from across the globe.
- Navigate the nuances of international communication, ensuring clarity and professionalism in every interaction.
- Problem-Solving:
- Utilize your understanding of customer issues to identify needs and provide appropriate solutions.
- Resolve complex customer queries effectively, ensuring customer satisfaction.
- Multichannel Support:
- Manage customer interactions not only through chat but also via email, social media, text, direct messaging, and other non-verbal platforms.
- Provide consistent and high-quality support across all channels.
- Sales Targets:
- Achieve and exceed monthly sales targets by converting customer interactions into successful sales.
- Employ persuasive techniques to close sales and enhance revenue.
Preferred Candidate Profile:
- Education:
- Any Graduate (UG) is required.
- Postgraduate or Doctorate degrees are advantageous but not mandatory.
- Skills:
- Excellent communication skills in English, both verbal and written.
- Strong sales acumen with the ability to handle complex customer queries effectively.
- Proficiency in CRM software and familiarity with various chat platforms.
Perks and Benefits:
- Competitive Salary Package:
- Enjoy a salary of up to ₹36,000 per month based on performance and experience.
- Paid Leave:
- Avail of paid leave benefits to ensure a healthy work-life balance.
- Vibrant Work Culture:
- Be part of a dynamic work environment that fosters growth and career development.
- Growth Opportunities:
- Opportunities for professional growth within the organization, including potential promotions and career advancement.
Employment Type:
- Full-Time, Permanent:
- This is a full-time, permanent position in the IT Services & Consulting industry.
Role Category:
- Non-Voice:
- Focus on chat support rather than voice-based interactions.
Key Skills:
- International Chat Process
- Chat Support
- BPO
- Email Support
- Customer Service
- Problem Solving
- English Verbal and Written Communication
- CRM Software
- Sales and Persuasiveness
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Application Process:
- Submit Your Resume:
- Apply through the company’s career portal or job boards with an updated resume highlighting relevant skills and experience.
- Cover Letter:
- Include a cover letter detailing your interest in the position, your relevant skills, and why you would be a great fit for the role.
- Interview Process:
- Prepare for interviews by showcasing your ability to handle chat-based customer interactions and solve problems efficiently.
- Assessment:
- You may be required to complete an assessment to demonstrate your chat support skills and sales capabilities.