We are seeking a skilled and personable Online Customer Service Representative to deliver exceptional real-time chat support to our clients. In this role, you will engage with customers, address their inquiries, resolve issues, and provide effective solutions via live chat. Your primary responsibility will be to ensure a smooth and positive experience for customers by offering precise information and resolving concerns in a timely manner while maintaining a professional demeanor. The ideal candidate should possess strong written communication, problem-solving skills, and the ability to handle multiple tasks simultaneously. Experience in customer service or chat support is advantageous. This is a remote, part-time position.
Skills Required
- Excellent written communication skills with a professional tone.
- Strong problem-solving and troubleshooting abilities.
- Ability to handle multiple tasks simultaneously and manage time effectively.
- High attention to detail and accuracy.
- Proficiency in using live chat platforms and customer support tools.
- Ability to remain calm and composed in stressful situations.
Qualifications
- High school diploma or equivalent required.
- A degree or certification in customer service, communications, or related fields is a plus.
- Previous experience in chat support or customer service is preferred.
What We Offer
- Flexible, remote, part-time work schedule.
- Competitive pay with performance-based incentives.
- A supportive and collaborative team environment.
- Opportunities for career growth and development.
What You’ll Be Doing
- Providing real-time support to customers via live chat.
- Answering inquiries, resolving issues, and offering solutions.
- Maintaining a high level of customer satisfaction by delivering prompt, clear, and accurate responses.
- Documenting customer interactions and feedback.
- Collaborating with other departments to ensure a seamless customer experience.
What We Expect You To Have
- Strong written communication skills.
- A customer-first mindset with a commitment to delivering exceptional service.
- Problem-solving abilities and a proactive attitude.
- Ability to work independently and meet deadlines.
- Previous experience in customer service or chat support is a plus.
Department: Customer Support
Location: Gandhinagar, Gujarat
Age Limit: 18 to 35 years (flexible depending on experience).
