Attractive compensation
We provide competitive salaries and great working conditions, with a focus on processes and systems designed to ensure the well-being and safety of all our employees.
Your base salary
Base pay can vary depending on your work experience, the type of role (like Chat, Domestic Voice, or International Voice), and your location.
A schedule that promotes a healthy work-life balance
The Customer Service position provides flexible scheduling to accommodate customer needs, with a standard contract typically requiring 40 hours per week. You can choose between office-based or remote work, depending on your location.
We operate 24/7, with shifts starting every hour, including early morning and late evening options like 1 AM, 3 AM, 9 PM, and 11 PM. This flexibility supports both full-time and part-time roles, making it easier to balance work with family, social activities, or ongoing education.
Our benefits package includes 15 days of annual leave, 12 sick days, and 12 casual days. Additionally, you get five extra days of optional leave for festivals or personal preferences. While you might work on public holidays if they fall on your shift, your annual leave covers such days, allowing you to take alternative time off.
We also offer maternity and paternity leave based on your tenure with us, as well as options for unpaid leave if needed.
Employee Benefits and Perks
We provide a robust benefits package to support both your health and financial well-being. This includes health coverage of up to INR 5 lakhs, life insurance, critical illness insurance, and employee accident insurance.
Learning and Development: Begin with 4-6 weeks of initial training and 6 weeks of hands-on mentoring to help you thrive in your role. You’ll also have access to a variety of online courses and development resources to continue enhancing your skills.
Streamline Your Life: Benefit from our Employee Assistance Program, which offers confidential help for work and personal challenges. Our teleconsultation service provides easy access to online medical support. Additionally, the Rethink program supports families with children who have autism or other developmental disabilities, helping them develop essential skills.
Additional Perks: Enjoy a Meal Card worth INR 1100 each month, an internet allowance of INR 1250 per month for remote workers, a night shift allowance of INR 150 per shift, and overtime pay when needed. Work-from-home associates will also receive a desktop computer from Amazon.
Exclusive Shopping Discounts: After joining, you’ll gain access to a microsite with discounts on dining, travel, and other exciting benefits.
Opportunities for Advancing Your Career
At Amazon, you’ll thrive in a premier work environment and receive comprehensive training to set you up for success. We prioritize employee growth from day one, offering paid on-the-job training so you can start without prior customer service experience.
Many of our leaders began their careers as Customer Service Associates, reflecting the strong internal career progression at Amazon. Based on your performance, you might have the chance to mentor new Associates, advance to roles such as Subject Matter Expert, and eventually move up to positions like Resolution Specialist, Team Manager, Group Manager, and beyond, as you consistently excel in your role.