If you aspire to work in the aviation industry, here’s an excellent opportunity for you. NIA Aviation Services Pvt. Ltd. is inviting applications for the position of Customer Services Associate (CSA) at various airports across India.
This is a great chance for candidates who have completed their 10+2 (Intermediate) and want to secure a stable, well-paying job in the airport service sector. With 4,787 vacancies, this recruitment drive offers one of the largest hiring opportunities in the aviation field.
Important Dates
Here are the key dates that applicants should remember:
- Online Application Start Date: 20th January 2025
- Last Date to Apply: 15th April 2025
- Mode of Examination: Offline or Computer-Based Test (CBT)
Candidates should regularly check the official website of NIA Aviation Services Pvt. Ltd. for updates regarding the examination date.
Vacancy Details
- Post Name: Customer Services Associate (CSA)
- Total Vacancies: 4,787
- Work Location: Various airports across India
With nearly 5,000 positions open, this recruitment drive presents a significant chance for job seekers to enter the aviation industry.
Application Fee
To apply for the CSA position, candidates must pay a non-refundable examination fee.
- Application Fee: ₹400 + GST
- Same fee applies to all categories (General, SC, ST, OBC, EWS)
- Mode of Payment: Online
The fee is non-refundable under any circumstances. Candidates should ensure they complete the payment before the deadline to avoid last-minute issues.
Eligibility Criteria
To be considered for this role, applicants need to meet the following criteria.
Nationality
- The applicant must be a citizen of India.
Age Limit
- Minimum Age: 18 years (as of July 1, 2025)
- Maximum Age: 27 years
Educational Qualification
- The candidate must have passed Intermediate (10+2) or equivalent from a recognized board or university.
Physical Fitness
- The candidate should be physically and mentally fit.
- Applicants with benchmark disabilities (PwBD) are not eligible for this role.
Character Certificate
- A valid character certificate is required, confirming that the applicant has no criminal record (past or present).
Pay Scale (Salary Structure)
The salary for the CSA position varies based on location and interview performance.
- Minimum Salary: ₹13,000 per month
- Maximum Salary: ₹25,000 per month
Salary will be finalized after the selection process and may vary depending on the candidate’s interview performance and airport location.
Selection Process
The selection process for Customer Services Associate (CSA) consists of three stages:
1. Written Examination (MCQ-Based Test)
- The test will contain objective-type multiple-choice questions (MCQs).
- Candidates must secure at least 35% marks to qualify for the next stage.
2. Personal Interview
- If you pass the written exam, you’ll be invited for an interview.
- Interview performance will determine final selection and salary package.
3. Training (Mandatory for Selected Candidates)
- Candidates who clear the exam and interview must undergo training.
- Training fees must be paid by the candidates.
- Completing the training successfully is compulsory for final appointment.
Application Process: How to Apply?
Candidates must apply online only through the official website of NIA Aviation Services Pvt. Ltd.
Follow these step-by-step instructions to complete your application:
Step 1: Registration
- Click on “Apply Now” on the official website.
- New users must register by providing:
- Full Name
- Valid Email ID
- Mobile Number
- Date of Birth (DOB) as the password
Step 2: Fill Out the Application Form
- Log in with your registration number and password.
- Enter your personal details, including:
- First Name & Last Name
- Father’s & Mother’s Name
- Date of Birth & Gender
- Category & Marital Status
- Email ID & Mobile Number
- Provide educational details (10+2 certificate, marks, etc.).
Step 3: Upload Required Documents
- Scanned Copies in JPG Format Only:
- Recent passport-size photograph
- Scanned signature
- ID proof (Aadhaar Card/ Ration Card / Voter ID/ Passport)
Step 4: Address & Exam Center Selection
- Fill in mailing and permanent address details (house no, city, state, pin code).
- Select exam center city and state.
Step 5: Payment of Application Fee
- Review all the details carefully before proceeding.
- Pay the ₹400 + GST fee online.
- Do not refresh the page during payment processing.
- After successful payment, a confirmation message will appear.
Step 6: Download & Print the Application Form
- Make sure to keep a copy of your application form for future use.
Candidates must ensure their email ID and mobile number remain active until the final results are announced.
Dress Code for Examination
Candidates must follow a strict dress code while appearing for the written exam:
Allowed Clothing:
- Light-colored half-sleeved clothes (no big buttons, badges, or brooches).
- Salwar or trousers.
- Slippers or sandals with low heels (shoes not allowed).
Not Allowed:
- Heavy jewelry, watches, caps, or metallic items.
- Full-sleeved shirts, jackets, or shoes.